A New Service – PU Machinery Support
The partnership with Impianti OMS in Australia has been a hugely successful for Pacific Urethanes. The ability to offer world class, low and high pressure dispensing equipment at very affordable prices is very important to our customers.
Many of our customers have complained about the lack of local support for polyurethane dispensing equipment in Australia. This is a critical issue which has led to customers resorting to desperate measures such as fabricating their own spare parts to avoid lengthy delays in production.
Pacific Urethanes is delighted to introduce Trevor Garratt who will be our first polyurethane machinery specialist based in Australia. Trevor has been using, maintaining, repairing and importantly programming polyurethane dispensing machines for over 30 years. He has extensive experience and knowledge of both low and high pressure machines including OMS, Krauss Maffei and Cannon models. Trevor will also able to train your staff on the ongoing use and maintenance of your machine.
We will be contacting our customers to arrange for Trevor to complete a comprehensive Baseline Condition Report (BCR) of their machines. He will provide advice on what repairs should be scheduled, any requirements for replacement parts and any operator training.
Pacific Urethanes will offer our customers the option to participate in our Partner Program Agreement. This will include regular scheduled maintenance of your machines, ongoing remote support, and importantly emergency on site response to breakdown assistance.
We are confident this service will ensure our customer’s machines are as reliable and dependable as possible. The prevention of production stoppages resulting from machinery breakdowns and blockages predominantly caused by poor maintenance of machinery or the lack of specialised operator training is a key to your organisations’ ongoing success.
To arrange a BCR on your machine please contact our Commercial Manager Peter Lloyd on 0439 732 619 to arrange a visit by our Machinery Specialist Trevor Garratt.